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Save money and time with this discounted voice transcription tool

By | 28/08/2022

Voice transcription hero

existent-time + accurate

Phonation transcription

Say bye to frantic note-taking. Dialpad’s unified communications platform comes with AI-powered vocalization transcription software built right in, and tin transcribe your conference calls, video meetings, and even voicemails—in real time. At present, you can exist fully nowadays with clients and teammates. Book a production tour to see it in activity!

What is telephone call transcription?

Call transcription (or spoken language-to-text transcription) is essentially the process of converting a voice call or video phone call’s sound into written words. Traditionally, this transcription used to happen
later
a telephone call, which makes sense considering it’s pretty hard to transcribe a call in real time as it’south happening. (Who can type that fast?)

Simply today, automatic speech recognition technologies and AI (artificial intelligence) have changed the game. There’s software out at that place that can do spoken communication-to-text transcription as a chat is happening, so that you never accept to replay voicemail messages, sit through long-winded recordings, or exist distracted by note-taking ever again.

Just not merely that, in that location are fifty-fifty cloud phone systems and contact center software that come with call transcription built in. That means you don’t accept to buy or manage a separate piece of AI software—your communications platform, which yous’re using to make those phone calls or accept video meetings, will automatically transcribe your calls as they’re happening.

I great case of this is Dialpad.

Not just a phone call transcription software

real time transcription feature in dialpad contact center

The best secretary you never had

Dialpad Ai transcribes calls live as they’re happening. Not mail-call, a few hours later. Y’all can run across the running transcription for your call or meeting, correct in your agile call window. It can fifty-fifty find action items because it can recognize voice commands (due east.1000. “I’ll transport yous an email after this phone call”), meaning that you can stay on top of your memos without—no note-taking needed.

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Automated meeting summaries

Dialpad Ai also sends your telephone call’south attendees a user-friendly recap email afterward the meeting is over, with the searchable phonation-to-text transcript, telephone call center transcripts, action terms, and recording, all compiled into an easily-digestible overview. Someone missed the meeting? No problem, just send them the recap.

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Plays overnice with any device

Because Dialpad’s transcription feature is built right into its unified communications platform (which works beyond Android, iPhone, PC, Macs, Apple, Microsoft, you lot name it), yous and your teammates tin utilize information technology on dissimilar desktop and mobile devices. You lot can even make phone calls and have video meetings on your Chrome browser, no downloads needed.

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Existent-time agent assists

Not but does Dialpad Ai transcribe calls, it tin also help your staff live as they’re on calls. Whether you want to show your sales reps how to handle objections or aid your customer support agents tackle tricky questions from customers, RTA (Real-time Assistance) cards can help! Managers tin can create RTA cards with tailored notes most specific topics—and set them to trigger automatically on agents’ screens when those topics come up on calls in existent time. It’south like automated coaching, at calibration.

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Live sentiment analysis

Save those difficult calls from catastrophe in disaster. Dialpad Ai does live sentiment analysis, which lets supervisors monitor all the active calls going on and speedily see which ones are going south. And because it too transcribes calls in existent-fourth dimension, they’d be able to open up the transcript to go more than context before deciding whether to jump in and aid the agent—without having to bulletin the agent on the side and distracting them from their conversation!

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Voicemail transcription

Too decorated to listen to all of your voicemails? Dialpad’s visual voicemail feature transcribes all of your voicemails besides—simply in instance you lot’re in back-to-backs all day and don’t have time to listen to them one by one.

Nosotros beloved the transcription service with Dialpad. We transcribe calls, detect opportunities for improvement, and have been effectively doubling the demos-to-calls ratio with better analytics and more sophisticated analytics.

Founder and CEO of LeadSigma

What else do you go with Dialpad?

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Truly unified communications

Along with voice communication-to-text transcription, Dialpad besides lets you make phone calls, have video meetings, send instant letters + SMS/MMS texts, and more than—all from your favorite desktop or mobile device. There’s even a fully integrated contact eye platform, which nosotros congenital ourselves. That means you get everything with 1 login, one business relationship, and one cohesive user interface.

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Audio recordings included

Another unique thing almost Dialpad? You get video and audio recordings also, and y’all tin plow recording on and off manually in a phone call—or automate it, if you like.

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Coaching playlists

Create a “playlist” of the greatest hits (or worst hits) to show your team what adept calls and bad calls sound similar. With Dialpad, you can pull your audio recordings into unlike playlists (like “conflict resolution” or “how to talk about Feature 10” and share them with agents or reps so they tin can acquire on their own time.

The real-time transcription has been actually handy, and the postal service-call summaries requite us something concrete to review every month. We can see what people have been asking about, which lets the states be better equipped to reply those questions and get alee of the pack.

Deirdre Roraduri
Membership Service & Events Specialist, Western Australian Cricket Clan

Why invest in an AI transcription service?

It makes your video meetings and calls more than accessible

Audio transcription services can requite your employees and teammates who are hard of hearing have reliable admission to real-fourth dimension information, which empowers them to participate in briefing meetings and business calls with fewer restrictions.

Dialpad’southward meeting transcription software is built with natural language processing and auto learning algorithms to ensure accurate voice transcription, and yous can also add company-specific lingo and terms to your dictionary and so it can pick up on them as it’southward transcribing!

And with the post-call automation, everyone gets the telephone call notes and summaries delivered direct to their inbox right after the meeting. This means that fifty-fifty if you do miss bits of a real-fourth dimension conversation, or piece of work in a different time zone and couldn’t brand the call, you tin withal admission the same primal information as everybody else.

Information technology makes contact center teams (especially supervisors) more than efficient

Regardless of whether you’re a startup with a pocket-sized customer back up team or a global concern operating an enterprise-form contact or phone call center, information technology’due south non always practical for supervisors to personally sit down in on each and every phone call.

Forth with real-time voice transcription, having a live sentiment analysis feature empowers your supervisors to proceed an eye on multiple agents’ calls more than easily.

With Dialpad, of grade, they can even open up the full telephone call transcript, which gets updated alive, to become more context on the state of affairs before they jump in.

👉 Fun fact:

Dialpad’s machine learning and algorithms can even pick out filler words like “um,” “you lot know,” and “correct” (trust us, you say them more than yous call up!), and detect if y’all’re speaking besides quickly. And aye, of course, it’ll pop up a annotation to allow agents know so they can recalibrate!

Information technology helps y’all train new hires more speedily (and automates a lot of it for you lot too)

Recordings and vocalization transcriptions tin can play a vital role in call quality auditing, compliance, and training processes. Not only do they help you assess the quality of your calls on a regular basis, they besides give you physical information and information to show your employees what good and bad calls audio like. But they’re however often underused!

So, use all the valuable data you lot already have. Accept your phone call transcriptions and drill into them for insights that can improve your training and development for new agents and even new hires in other departments. (Oh, and don’t forget to notify your customers that you lot’re using a vocalism recorder for training and compliance purposes.)

With Dialpad’s built-in call transcription, you tin can get more out of your meetings

Nosotros’re all having meetings, every day. How can we make them more than productive and useful—even for folks who tin can’t join because they’re in a different time zone or need to focus on heads-down work?

With Dialpad, you lot go a fully integrated, congenital-in transcription feature that’southward already analyzed over a
billion
minutes of vocalization calls and ranks above Google Phonation in both dictation and keyword accuracy.

And thanks to motorcar learning, the more you use Six, the more accurately information technology can transcribe! If y’all’re looking for call transcription software, don’t pay for a bunch of disparate tools. Get everything in one packet with Dialpad.

FAQs about vocalism transcription

What’south the difference betwixt closed captions and live transcriptions?

At a key level, airtight captions and live transcription both use voice recognition technologies to convert audio into text. Closed captions are typically associated with the primary goal of increasing accessibility for people with hearing loss.

Closed captioning (or CC) involves taking a video or audio file and manually calculation fourth dimension-coded text to the visual brandish, typically at the bottom of the screen. Because airtight-captioning was initially created for the hard of hearing, it does more than simple dictation and speech recognition—non-verbal information on the phonation and video files (like groundwork music, sound effects, and non-exact utterances like screams and laughter) are all transcribed also.

Information technology’south chosen “closed” captioning because the viewer ordinarily has the ability to turn captions on or off depending on their preference.

On the other manus, alive transcription only converts
exact
information into plain text, and unremarkably doesn’t include whatever formatting, fourth dimension-coding, or synchronization.

Today, because the process is near always performed live by a computerized vox-to-text software, live transcription tends to non exist quite equally accurate as closed captioning.
Only, it’s a much better option for conference calls and meetings, since yous’d need fast-paced, automated transcription to continue upwardly with the conversation.

Some other way to think about this is: For case, podcasters
can
use automatic transcriptions to brand their episodes accessible via text more than affordably and quickly than using closed captioning—but they wouldn’t necessarily need
live
transcriptions considering people usually listen to the playback at their mind and don’t tend to mind to podcasts in real time.

How long are transcriptions saved or stored?

For as long as y’all desire them to be! We can store your transcriptions and have them available to you until you decide to delete them.

Many of our customers are also in regulated industries like healthcare and insurance, and then if yous want your transcriptions to be deleted after a certain amount of fourth dimension, nosotros can fix a custom information retention policy for you. Alternatively, you tin delete transcriptions manually.

Oh, and your transcripts are stored in the United States via Google Cloud Storage, with multiple layers of security shielding them from cyberattacks. Our cloud-nativity also ways that your data is backed upward and protected in the upshot of a power outage or natural disaster.

What languages does Dialpad’s transcription service support?

Currently, our Vi’s real-time audio transcription is available in the United States and Canada—but our engineers and data scientists are working tirelessly to perfect the accents, dialects, and nuances of folks in the U.k., Australia, New Zealand, so watch this space!

How much does Diadpad’s meeting transcription software cost?

Dialpad’south AI-powered meeting transcription features are really fully integrated and congenital right into its phone system and contact center products. That means you’d merely be paying the monthly or annual subscription for ane of those products, and you’d get the transcriptions included.

The plans start at $fifteen per user per month.

If yous’re looking for a divide transcription service as an add-on, then Dialpad may not exist the best choice for you, since it’s a fully integrated platform. The benefit, though, is that you’re simply paying for (and managing) 1 solution, which for most of our customers, actually ends up beingness more than economical in the long run. For example, even on the $15 per month plan, they’re getting essentially a transcription software
along with
a communications platform that lets them make unlimited phone calls (in the US, Canada, and their country), have video meetings, send instant messages and SMS/MMS texts, and more than—all included.

Why should businesses look into voice transcription?

The benefits of phone call transcription go across workflow productivity. In comparison to call recordings, voice transcriptions offer avant-garde search and assay capabilities, and significantly increase accessibility for people with hearing loss or language barriers.

Source: https://www.dialpad.com/features/voice-transcription/